Terms of Service

Last updated: 7 July 2026

These Terms of Service ("Terms") are a legal agreement between you and Ascendia OS Ltd, a company registered in England and Wales (company number 17270958), whose registered office is at Cavell House & Austin House, Stannard Place, St. Crispins Road, Norwich, England, NR3 1YE ("AscendiaOS", "we", "us", "our").

They govern your access to and use of the AscendiaOS websites, platform, and any related events, communities, and services (together, the "Service").

By creating an account, registering for an event, or purchasing access, you agree to these Terms in full. If you do not agree, do not use the Service.

1. Definitions

• Platform means the AscendiaOS software application and any features within it.
• Member means a person or business with a paid or trial account.
• Content means anything you input into the Platform, including business information, brand voice, and prompts.
• Generated Assets means the plans, copy, content, and other outputs the Platform produces from your Content.
• Our Materials means the Platform, its methodology, playbooks, frameworks, templates, designs, and all related intellectual property.

2. Eligibility and accounts

You must be at least 18 years old and have the authority to enter into these Terms, whether for yourself or the business you represent.

You are responsible for keeping your login details secure and for all activity under your account. You may not share, sell, or transfer your account or grant access to anyone else without our prior written agreement. You must tell us promptly if you believe your account has been compromised.

3. The Service

AscendiaOS is a marketing and sales operating system provided as software as a service. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your own business during your paid or trial period, subject to these Terms.

We may add, change, or remove features, and we may update the Platform, at any time. We aim to keep the Service available but we do not guarantee uninterrupted or error-free access, and we may carry out maintenance, updates, or suspensions when needed.

4. Free events and trials

We may offer free events, bootcamps, or trial access. These are provided on these same Terms. We may change, limit, or withdraw free or trial access at any time. Where a trial converts to a paid plan, the payment and cancellation terms below apply from the point payment is taken.

5. Pricing and payment

Plans and prices. Current plans and prices are shown at checkout. Founding member pricing, where offered, applies only for as long as we make it available and may be withdrawn or changed for new purchases at any time.

Payment processing. Payments are handled by our payment providers (currently Kajabi and Stripe). By purchasing, you authorise us and our providers to charge your chosen payment method.

Annual plans. An annual plan is a single upfront payment for twelve months of access. Access begins on payment and runs for the twelve-month period.

Monthly plans. A monthly plan is a twelve-month commitment billed in monthly instalments. By choosing a monthly plan you agree to all twelve payments for the minimum term. You may cancel to prevent renewal beyond the minimum term. Cancelling during the minimum term does not entitle you to a refund of payments already made and does not remove your responsibility for the remaining instalments of the twelve-month term, except where the law requires otherwise.

Renewals. Unless cancelled, plans renew automatically at the end of their term at the then-current price, using your payment method on file. We will give you reasonable notice of renewal where required.

Failed payments. If a payment fails, we may retry it and may suspend or restrict your access until payment is made. You remain responsible for amounts due.

Taxes. Prices may exclude applicable taxes, which you are responsible for where they apply.

Price changes. We may change prices for future terms or renewals. We will give you reasonable notice before a change affects you.

6. Refunds and cancellation

Because the Service gives immediate access to digital content and software, all payments are non-refundable once access has been granted, except where these Terms or the law state otherwise.

Where you are a consumer in the UK or EU, you have a statutory right to cancel within 14 days of purchase. By purchasing and accessing the Platform immediately, you request that access begins during this period and you acknowledge that you lose the 14-day cancellation right once access has begun. Nothing in these Terms affects your non-excludable statutory rights.

To cancel a plan or stop a renewal, contact us at hello@ascendiaos.com or use the cancellation option in your account, following the notice requirements for your plan.

7. Your Content and Generated Assets

Your Content. You own your Content. You grant us a licence to use, store, and process it as needed to operate the Service and produce your Generated Assets. You are responsible for your Content and confirm you have the right to use it.

Generated Assets. You own the Generated Assets you create for use in your own business, subject to you having paid any amounts due. We do not claim ownership of your Generated Assets. Because AI produces similar outputs for different users from similar inputs, Generated Assets are not unique to you and we may produce similar outputs for others.

Our Materials. We own all rights in Our Materials. Nothing in these Terms transfers any ownership of Our Materials to you. You may not copy, resell, sublicense, reverse engineer, scrape, or use Our Materials to build or train a competing product or service.

8. AI-generated output

The Platform uses artificial intelligence to produce Generated Assets. You understand and agree that:

• AI output can be inaccurate, incomplete, or unsuitable, and may occasionally produce similar results for different users.
• You are responsible for reviewing, editing, and approving all Generated Assets before you use or publish them.
• You are responsible for making sure anything you publish complies with all laws and platform rules that apply to you, including advertising, marketing, consumer, data protection, and anti-spam laws.
• We do not warrant that Generated Assets are accurate, compliant, fit for a particular purpose, or free from error, and we are not responsible for how you use them.

9. No guarantee of results

AscendiaOS is a tool to help you plan and produce your marketing and sales. It does not guarantee any particular outcome. Any results, revenue, or examples referenced anywhere in the Service or our marketing are illustrative and are not typical, promised, or guaranteed. Your results depend on many factors within your own control, including your effort, offer, audience, experience, and market conditions. You are solely responsible for your business decisions and results.

10. Acceptable use

You agree not to:

• use the Service for any unlawful, harmful, or fraudulent purpose;
• upload or generate content that is illegal, infringing, defamatory, or harmful;
• share account access or resell access to the Service;
• copy, reverse engineer, scrape, or attempt to extract Our Materials or source code;
• use the Service to build, train, or benchmark a competing product;
• interfere with, disrupt, or attempt to gain unauthorised access to the Service or its infrastructure;
• exceed reasonable usage or attempt to bypass any usage limits.

We may suspend or terminate access for any breach of this section.

11. Third-party services

The Service may connect to or rely on third-party services (for example Kajabi, Stripe, GoHighLevel, Skool, Meta, and others). We are not responsible for third-party services, their availability, or their terms. Your use of them is governed by their own agreements and is at your own risk.

12. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, conditions, and representations not expressly set out in these Terms, including any implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that it will meet your requirements.

13. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything that cannot be limited or excluded by law.

Subject to that, and to the fullest extent permitted by law:

• we are not liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, business, goodwill, anticipated savings, or data, however arising;
• our total liability to you for all claims arising out of or connected with the Service, whether in contract, tort (including negligence), or otherwise, is limited to the total amount you paid us in the twelve months before the event giving rise to the claim.

You accept that the pricing of the Service reflects this allocation of risk.

14. Indemnity

You agree to indemnify us against any claims, losses, damages, and reasonable costs (including legal costs) arising from your Content, your use of Generated Assets, your breach of these Terms, or your breach of any law or third-party rights.

15. Suspension and termination

We may suspend or terminate your access immediately if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users, or third parties.

You may stop using the Service and cancel in line with the payment terms for your plan. On termination, your right to access the Platform ends. We may retain and delete your Content in line with our Privacy Policy. Any terms that by their nature should survive termination will survive, including sections on intellectual property, disclaimers, limitation of liability, and indemnity.

16. Data protection

We process personal data in line with our Privacy Policy, which forms part of these Terms. Please read it to understand how we handle your data.

17. Affiliate programme

Where you take part in our affiliate or partner programme, that participation is governed by separate affiliate terms provided to you. Commissions are subject to those terms, including any conditions on refunds, chargebacks, and payment timing.

18. Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest version. Where changes are significant, we will give you reasonable notice by email or through the Platform. Continuing to use the Service after changes take effect means you accept the updated Terms.

19. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service.

Severability. If any part of these Terms is found unenforceable, the rest remains in effect.

No waiver. If we do not enforce a right, that is not a waiver of it.

Assignment. You may not assign these Terms without our consent. We may assign them to a successor or in connection with a sale of our business.

Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.

Notices. We may contact you using the details on your account. You can contact us at hello@ascendiaos.com.

20. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may bring proceedings in your home nation.

21. Contact

Ascendia OS Ltd
Cavell House & Austin House, Stannard Place, St. Crispins Road, Norwich, England, NR3 1YE
Company number: 17270958
Email: hello@ascendiaos.com